Cathay Pacific Crew Service Excellence Officer

Cathay Pacific  Crew Service Excellence Officer

Key Responsibilities

Cabin Crew's Career Journey administrative supports

• Support AM, CCSE and CCSEE to assign new joiners to a designated CCSELR to ensure they received the appropriate support from SET
• Responsible for communicating with new joiners for any administrative related issues
• Plan and support the logistic of the SET Orientation Day, End of Training Talk, etc. Provide necessary on-site support during the events
• Manage the interactive engagement platform and consolidate data for record
• Prepare and generate data for CCSELR for probation and contract evaluations
• Liaise with GBS to prepare probation letters and contract renewal documents
• Plan and organize the new probation passing events at Headland

Service Excellence Team Engagement supports

• Prepare roster pre-assignment for all the crew engagement events, i.e. promotion discussion and Rapport Hour
• Prepare name list and name badge of each event and update the attendance record
• Prepare analytical reports for the CCSEMs and keep track of the engagement log on a weekly basis
• Support CCSELR in managing the Service Excellence Check-in bookings from Cabin Crew
• Prepare and generate post-engagement event surveys for CCSEMs

Provide performance management supports:

• Provide performance management support to the entire Service Excellence Team
• Working closely with SEEP Team, handling the performance data and follow-up cases and distributing to the respective team
• Support CCSEMs to manage the recognition messages in the SEEP Portal. Ensure a timely recognition is sent to the relevant crew.
• Analyze performance data and assist CCSEM in identifying cabin crew who needs further support
• Ensure performance discussion record is uploaded into PHUB and SEEP

Other duties:

• Prepare monthly internal rosters and handling of roster changes for CCSELR and CCSER
• Support CCSELR in uploading personal records to ECM
• Manage venue booking for orientation, probation, contract renewals, team meetings, etc.
• Ensure a neat and tidy engagement area for cabin crew
• Prepare analysis and cost report on manpower arrangement in SET
• Assist in the budget preparations for CCSEM

Requirements

Skills

• Customer-oriented, attention to detail with good planning and organizing skills
• Positive and proactive, with a strong sense of responsibility
• Excellent team player and good communication skills (verbal and written) in English and Chinese
• Computer literacy, e.g. Excel, PowerPoint, MS Word

Apply here